This is Service Design Doing: Essentials ONLINE is a comprehensive course on service design process, methods, and facilitation. We live in a service-based economy. 1.7 billion people work in service platforms.
The course is designed for executives striving to create or improve customer experiences and integrate service design in their team or their organisation. This course is led by Marc Stickdorn, co-author of the book This is Service Design Thinking, and by Markus Edgar Hormess and Adam Lawrence, co-initiators of the Global Service Jam.
All faculty are authors of the new top seller “This is Service design DOING”.
The course has been presented in Amsterdam, New York, Barcelona, Berlin and Shanghai, and it is now, for the first time, offered publicly online as an “Essentials Online” version, spread over 5 half days in the same week.
By purchasing a Recorded Ticket you gain access to the videos from this course in November 2021 plus one live Q&A session. Recordings are available for 90-days.
Language: English
Venue: Online via Zoom on Europe/Eastern friendly time
Dates: November 15 - 19 2021 with sessions scheduled for:
Berlin, Amsterdam - 09:00 - 13:00 CET
Dublin, London, Glasgow - 08:00 - 12:00 GMT
Sydney, Melbourne 19:00 AEDT
Shanghai - 16:00 - 20:00 CST
New York - 03:00 - 07:00 EST
Dubai, United Arab Emirates - 12:00 - 16:00 GST
Max. Participants: 30
Full Participation Ticket (Participation + Daily Q&A + Recording):
Regular Price: 1290 €
Early Bird (until October 15th 2021): 890 €
Recording Ticket (Access to recorded sessions + one live Q&A session):
Regular Price: 649 €
Early Bird (until October 15th 2021): 449 €
Coaching add-on package (optional):
3x 50-minute 1:1 sessions with your favourite faculty: 690 €
Get in touch to arrange a coaching add-on
Note: If you wish to apply any add-ons or pay via invoice, please email mail@thisisdoing.com to arrange. All sessions will be recorded and available to all participants for 90-days.
The 5 day “Executive School” and the shorter “Essentials” courses (in-person and online) both cover the same core tools and processes, equipping you to start your own projects in an organisation. The 5-day course has a deeper emphasis on facilitation skills, and on the embedding of service design in strategy and everyday business.
The 5 half-days “Essentials Online” course provides practical exercises looking at how to practice service design remotely.
Day 00 (Friday, November 12th 2021):
1 ½ hours
Prep meeting, meet-&-greet, Software intro & tech check
Dates: November 15 - 19 2021 with sessions scheduled for
Berlin, Amsterdam - 09:00 - 13:00 CET
Dublin, London, Glasgow - 08:00 - 12:00 GMT
Sydney, Melbourne 19:00 AEDT
Shanghai - 16:00 - 20:00 CST
New York - 03:00 - 07:00 EST
Dubai, United Arab Emirates - 12:00 - 16:00 GST
Day 01 (Monday, November 15th 2021):
4 hours including a 15-minute break
Session 1: Orientation & Overview
Session 2: Research & Research Wall
+ Daily Q+A session
Day 02 (Tuesday, November 16th 2021):
4 hours including a 15-minute break
Session 1: Personas & System Maps
Session 2: Journey Maps
+ Daily Q+A session
Day 03 (Wednesday, November 17th 2021):
4 hours including a 15-minute break
Session 1: Ideation
Session 2: Prototyping I
+ Daily Q+A session
Day 04 (Thursday, November 18th 2021):
4 hours including a 15-minute break
Session 1: Prototyping II
Session 2: Future-state Journey, Case Study, Service Blueprint, Business Model
+ Daily Q+A session
Day 05 (Friday, November 19th 2021):
4 hours including a 15-minute break
Session 1: Masterclass on Project planning (60 min)
Session 2: Masterclass on Facilitation (60 min)
Session 3: Masterclass on Embedding / JM Ops (60 min)
+ Daily Q+A session
